FAQ

Why do I need maintenance services for my heating or cooling systems?

Similar to your cars even your heating and cooling systems require regular cleaning, servicing, and repairing services. Just like your cars, your heating and cooling systems are also an expensive investment and you need to take care of them to keep them appropriately functional at all times. Regular maintenance enhances the capability of the system, makes it more efficient, and definitely prolongs its life.

The air conditioner installed at my home is leaking. Can you fix it?

Yes, surely. In case of a ducted reverse cycle or a wall split system leakage mainly the reason is blockage of the condensate drain. You can check if the air filter is clean and the drain pipe is clear before calling us. On the other hand, in case of an evaporative cooling system leakage you should first of all switch off the water supply and remove filter pads and hose. Re-install everything and then check the system. If this does not work you need professional help. Call our technicians immediately as these damages can affect the walls and ceilings as well.

Will I get a warranty on any heating or cooling system repair or service provided by you?

With KM Plumbers, you need not worry about anything at all. We give you a year’s warranty on all our plumbing services and repair services. In case our technicians feel that a part needs to be replaced at the time of service, you will be notified about the same. But we do not cover old components that might stop working a few days after the service.

Can you work on my brand and type of cooling unit?

Our experienced, trained, and qualified technicians and plumbers are equipped to handle all makes and models. In our past numerous year of plumbing services for cooling and heating systems, we have practically worked with all brands in Melbourne. So, be assured that we can take care of your brand and type of unit in the finest possible way.

What payment forms do you accept?

You can make your payment through any of the following forms:

  • Cash
  • Master card
  • Visa card
  • Direct debit

You will be provided a detailed invoice for the same.

When is Re-gassing required?

Most often you might have heard that a system needs to be re-gassed once every year. This is a MYTH. A system needs re-gassing only if there has been a leakage otherwise there is no need to re-gas. Cooling and heating systems develop gas leakage due to normal wear and tear and in most cases due to bad installation. In such a case, we first fix the gas leak, evacuate the system and then re-gas the unit.

Gas leakages could be very risky for you and your family so if you suspect one, shut the unit and call us instantly!

How can I get a quote for my plumbing requirement?

You just have to give us a call and talk to our executives to get a free, no-obligation quote for your specific plumbing requirements.

Do you provide warranty or guarantee for the materials and spare you use for your plumbing services?

km heating and cooling plumbers do not provide warranty or guarantee for the materials and spare used for their plumbing services. We are a services provider company. We are a customer oriented company and do all help to make our customer happy. We help you in the procurement of spare parts or any required material needed for your fixing. However, this is not our business and we are not earning from this. This is merely an additional service that we provide for your convenience. So there is no question of any warranty or guarantee for the spares. The manufacturer or seller is responsible for the quality of these spare parts.